Enterprises such as yours are struggling to keep critical systems running at peak performance — while containing costs, providing easy access to applications and data, protecting information assets and taking advantage of innovative technologies that deliver a competitive advantage. So how do you ensure seamless service, proactive and responsive interaction and quality delivery?
Consider Dell Managed Services, powered by Dell Services Operations Manager — our secure multi-tenant, ITSM solution built on the core capabilities of ServiceNow. ITIL foundational thinking and customer centricity are the core building blocks of Dell Services Operations Manager. Built on industry standards and industrialized IT processes, and utilizing a comprehensive set of tools and ITSM practices, our services increase operational excellence through transformation.
By combining our process-driven service delivery excellence with ServiceNow’s advanced self-service capabilities, intelligent, real-time dashboards and integrated application modules, Dell Services Operations Manager enables proactive, automated and efficient service delivery.